Adobe® Acrobat® 9.0 Pro: Level 1
 ZDES 1022
You may have used different applications to create documents for your own reference. However, you may now be required to share your files electronically by email, over a network, or on the web, so that recipients can view, print, and offer feedback. In this course, you will use Adobe® Acrobat® 9.0 to make your information more portable, accessible, and useful to meet the needs of your target audience.
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Crystal Reports 10, Introduction - Ed2Go Online
 ZONL 1087
Learn how to use Crystal Reports to convert raw database or accounting data into meaningful and readable reports. Impress your peers, clients, and superiors by discovering new ways to convey information. By the time you finish this course, you'll be able to create a wide variety of handsome and sophisticated reports that communicate more, much more, than mere facts. You'll also be able to use charts and maps to present information visually, and cross-tabs to show correlations between loosely related data items. You'll even find out how to save yourself time and effort by creating a library of custom functions you can use over and over in report after reports.
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Crystal Reports XI - Advanced
ZPRG 1018
This course will cover creating more sophisticated reports like sub-reports and cross-tabs, as well as how to increase the speed and efficiency of reporting by using SQL queries and dictionaries.
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Crystal Reports XI - Introduction
ZPRG 1017
Crystal Reports will prepare you to create reports with the Report Expert, connect to a data source, and choose tables and fields for a report. You will learn how to sort and group records, filter data, organize your data, and customize formatting.
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Four Pillars of Social Media
ZINT 1010
The class presentation will begin with a description on the Four Pillars of Social Media – the Blog, Facebook, Twitter and LinkedIn. These pillars are the foundation for a provocative and successful social media strategy. Prior to the class each student will receive a social media workbook that will need to be completed prior to class starting. A primer on how to register and how to use each of the pillars will be offered. The class will then delve into the strategy on how to link and effectively use each pillar as an effective communications tool for your business or personal brand. Case studies on best practices as well as on poorly executed strategies will be discussed. Emerging social media tools will also be detailed such as FourSquare, Pandora, YouTube, Flickr and Meetup.com. This is to be platform class for all other Social Media Lab classes.
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HDI: Support Center Analyst (SCA) Certification Prep
ZMGT 1013
The support center analyst provides front line support and is often the primary customer contact. For this reason, it is important that the analyst provide the highest quality customer care with every interaction. The HDI Support Center Analyst (SCA)course focuses on strategies for effective customer care and problem resolution, as well as the fundamentals for support center processes and tools. This class is vital to the support staff who wishes to develop an understanding of help desk and support center operations, and to validate those skills by seeking HDI Support Center Analyst Certification.
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Project 2007: Advanced
ZMSA 1108
Microsoft® Project 2007: Advanced is the second course in the Microsoft Project 2007 series. In Microsoft® Project 2007: Basic, you used your project management skills to create a complete project plan. The plans need to be updated and modified regularly to keep the project moving on track. This course will build upon the knowledge gained, and give you the opportunity to work with a project plan once it reaches the project implementation phase.
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Project 2007: Basic
ZMSA 1106
You need to gather information about the various tasks involved, resources required to accomplish the tasks, and the overall cost in order to plan a project. Microsoft® Office Project Professional 2007 acts as a tool that assists you in managing your projects. In this course, you will create and modify a project plan.
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QuickBooks 2007
ZCCO 1006
This course will explore the fundamentals of QuickBooks 2007 as you get started to set up a new company, work with centers and lists, work with business forms, banking and billing activities, work with reports and budgets, and protecting and backing up data.
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Social Media & Business Development
ZCIW 1019
Intended for business owners and executives who want to drive their business growth and who recognize the need to promote and reinforce their distinctive qualities through the targeted use of social media. At the end of the session, attendees will have a clear understanding of the potential of social media to promote and advance their brand, how to design a strategic and measurable social media plan, the essential elements of online brand design, how to select the most appropriate social media platforms, how to construct and distribute compelling content, how to manage business development activities across multiple social media platforms, how to engage fans appropriately to maximize your reach and encourage their passion, and how to get started today.
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Social Media & Human Resource Policies
ZINT 1013
This Human Resource course will be focusing on three types of people:
Company - Why they should have a social media policy.
HR Employee - How to find talented people.
Potential Employee - How to find a great company that is hiring.
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Social Media Analytics
ZINT 1014
This course will examine analytics and reporting theories appropriate in specific client Social Media situations. Students will learn to use computer software for solving research problems. There will be advanced work in social media objectives, strategy, tests, and execution of social media plans and evaluation. Material will compare tracking used in traditional advertising. At the end of the course students should be able to develop a program that can track Social Media ROI and implement it.
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